Terms and conditions of sale

Article 1 – GENERAL PROVISIONS

The general conditions of sale (the ” General Conditions of Sale “, or the ” GCS “) apply exclusively to the online sale of products offered by the Operator on the Website.

The GCS are made available to customers on the Site, where they can be consulted directly, and can also be communicated to them on request by any means.

These General Terms and Conditions of Sale apply to all orders placed with the Operator for all items and services offered on the Site by non-trading individuals. Consequently, the act of ordering a product offered for sale on the Site implies full acceptance of these general terms and conditions of sale, which the Customer acknowledges having read prior to ordering.

By checking a box or clicking on the appropriate button, the customer acknowledges that he/she has read and accepted these terms and conditions before placing an order. Validation of the order by its confirmation implies acceptance by the buyer of the GCS in force on the day of the order, which are kept and reproduced by the Operator.

S2Z DISTRIBUTION reserves the right to modify these GCS at any time. Nevertheless, the GCS applicable to the order placed by a Customer on the Site are those accepted by the Customer at the time of placing the order.

Article 2 – DESCRIPTION OF PRODUCTS

The Site is an online sales site for cosmetic, beauty, wellness and food products (hereinafter the ” Product(s )“) open to any individual or legal entity using the Site (the ” Customer “).

The Products presented on the Site are each the subject of a description (drawn up by the supplier and/or the Operator or accessible on the manufacturer’s site via a link on the Site) mentioning their essential characteristics. Where necessary, advice on use and contraindications are also given.

The products presented on the Site are products of manufacturers and suppliers of brand TIERS, or marketed directly under the brand S2Z DISTRIBUTION, and distributed and sold by the operator.

S2Z DISTRIBUTION makes every effort to ensure that the products presented are as close as possible to those that will be delivered, in the spirit of sincerity that characterizes the company. Nevertheless, the company cannot guarantee the absence of slight differences, which may be linked in particular to the technical constraints of making photos available on the Internet Site (difficulty in rendering textures on the screen, differences in the quality of the colors of the photographs).

The information, characteristics, photographs and graphics presented on the sites or in the e-mails sent by S2Z DISTRIBUTION are given for information purposes only and are for the most part provided by the suppliers. In particular, the difference in perception of shapes and colors between the photographs or graphics presented and the products cannot engage the responsibility of S which will make its best efforts so that the photographic representation of the products on the Site is as faithful as possible. Nevertheless, it is possible that the perception of the product(s) does not fully correspond to the product(s). Products are sometimes presented in photographs with other products. The description will mention what is or is not part of the product.

S2Z DISTRIBUTION tries to be as precise as possible on its Site in order to provide the Customer with all the information necessary to make his choice with full knowledge of the facts. Nevertheless, it is possible that despite our best efforts, an oversight may occur, without S2Z DISTRIBUTION being held responsible.

The Operator shall not be liable for any indirect damages arising from the present contract, including but not limited to operating loss, loss of profit, loss of opportunity, damages or expenses, which may arise from the purchase of the products. S2Z DISTRIBUTION cannot be held responsible for any loss of data, files or damage as defined in the previous paragraph.

The company invites users wishing to obtain any information to send their question to the following email address: contact@s2z-cosmetics.com or by message on social networks.

The user expressly agrees not to hold the company liable in this respect, subject to mandatory legal provisions.

The Products comply with the requirements of current French law.

Article 3 – CREATION OF THE CUSTOMER AREA

To place an order on the Site, the Customer is not obliged to create a personal customer space.

If the customer decides to create one (this is our recommendation), he/she must identify himself/herself using his/her secret, personal and confidential login and password in order to access it. It is the Customer’s responsibility not to communicate his/her login and password, in accordance with the provisions of article PERSONAL DATA of the legal notice. Customers undertake to maintain the strict confidentiality of all data, in particular their login and password, enabling them to access their customer area. Customers acknowledge that they alone are responsible for accessing the Service using their login and password, unless fraud has been proven. Customers also undertake to inform the Operator immediately in the event of loss, misappropriation or fraudulent use of their login and/or password.

After the creation of his personal customer area, the Customer will receive an email confirming the creation of his customer area.

When registering, the Customer undertakes to :

• • To provide real, accurate and up-to-date information at the time of entry into the service’s registration form, and in particular not to use false names or addresses, or unauthorized names or addresses.

• • Maintain registration data to ensure that it is real, accurate and up-to-date at all times.

The Customer further undertakes not to make available or distribute any illicit or reprehensible information (such as defamatory information or information constituting identity theft) or harmful information (such as viruses). Should this not be the case, the Operator may suspend or terminate the Customer’s access to the Site at its sole discretion, and may take any action it deems necessary.

Article 4 – ORDERS

The Operator endeavours to guarantee optimum availability of its Products. Product offers are valid while stocks last.

If, despite the best efforts of the Operator, a Product proves to be unavailable subsequent to the Customer’s order, the Operator will inform the Customer by email or telephone as soon as possible and the Customer will have the choice between :

• • Delivery of a Product of equivalent quality and price to that initially ordered, or :

• • Refund of the price of the Product ordered at the latest within thirty (30) days of payment of the sums already paid.

It is agreed that apart from reimbursement of the price of the unavailable Product, if this option is requested by the Customer, the Operator is not liable for any cancellation indemnity.

S2Z DISTRIBUTION shall not be held responsible for the non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flood, fire.

With the exception of any mention to the contrary in these General Terms and Conditions, and without prejudice to the right of withdrawal provided for by applicable law, customer orders are firm and final.

When placing an order, the Customer must select the Products chosen and add them to his/her basket, indicating the Products selected and the quantities required. Customers can check the details of their order and its total price, and return to previous pages to correct the contents of their basket, if necessary, before validating it.

The customer undertakes to read the GTCS in force at the time before accepting them and confirming the terms and conditions and any delivery and withdrawal charges prior to payment of the order. Confirmation of the order implies acceptance of the GCS and forms the contract.

PROMO CODES

Some promo codes, visible to all on the website or on our communication media or social networks, are intended only for our private customers. Conversely, other codes are intended only for our business customers.

The use of a promotional code intended for private individuals by a professional customer will not be taken into account when the order is processed and the professional customer will therefore be reimbursed and his/her order will be cancelled.

The same goes for a private customer using a promotional code intended for our business customers.

In fact, the website design solution does not always allow the use of promotional codes to be filtered by customer type. S2Z DISTRIBUTION cannot be held responsible for the cancellation of an order affected by the use of a promotional code by the wrong type of user.

ORDER CONFIRMATION

Contractual information relating to the order (including the order number) will be confirmed by e-mail in due course, and at the latest at the time of delivery, provided that the e-mail address given on the registration form is correct. The Operator strongly advises the customer to print and/or archive this order confirmation on a reliable and durable medium as proof.

Any email sent to the Customer in connection with an order will be sent to the email address used by the Customer to log in to his/her customer area, or to the email address provided when the order was placed if the Customer has not created a customer area.

Any modification of the order by the Customer after confirmation of the order is subject to the agreement of the Operator.

The information provided by the customer when placing an order (in particular name and delivery address) is binding. Therefore, the Operator cannot be held liable in the event of an error in placing the order, preventing or delaying delivery.

ORDER TRACKING

Customers can check the status of their order at any time by consulting the “My account” section on the Site. This tracking enables the customer to know the status of their order, as well as the status of shipment or delivery of their parcels. The latter is carried out by interfacing with the carriers’ Internet tracking systems. The Operator cannot therefore be held responsible for any unavailability or errors that may affect the information supplied by its carriers. The Operator nevertheless makes every effort to ensure that this information is as clear as possible, and that transport with its carriers is as reliable as possible. The customer may at any time contact S2Z DISTRIBUTION’s customer service department in order to be informed of the status of his order.

PROOF OF ORDER

The computerized registers, kept in the computer systems of S2Z DISTRIBUTION under reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties.

Purchase orders and invoices are archived on a reliable and durable medium that can be produced as proof.

The Customer declares that he/she has full legal capacity to enter into the present Terms and Conditions.

In the event of a breach by the Customer of any of the provisions hereof, the Operator reserves the right to terminate the Customer’s account without notice.

Article 5 – PAYMENT TERMS AND SECURITY

The Customer expressly acknowledges that any order placed on the Site is an order subject to payment, which requires the payment of a price in exchange for the supply of the Product ordered.

In any event, the Operator reserves the right to check the validity of the payment, before dispatching the order, by any means necessary.

The Operator uses STRIPE, APPLEPAY, GOOGLEPAY and PAYPAL online payment solutions.

Orders can be paid for using one of the following payment methods:

• • Payment by credit card. Payment is made directly to the secure bank servers of the Operator’s bank, and the customer’s bank details do not pass through the Site. Bank details communicated at the time of payment are protected by an SSL (Secure Socket Layer) encryption process. In this way, these details are not accessible to third parties.

The customer’s order is recorded and validated as soon as the bank accepts payment.

The customer’s account will only be debited for the corresponding amount once the details of the credit card used have been verified and the debit has been accepted by the bank that issued the credit card.

Failure to debit the sums due will result in the immediate nullity of the sale.

In particular, the credit card may be refused if it has expired, if it has reached the maximum spending amount to which the Customer is entitled, or if the data entered is incorrect.

• • Payment by electronic wallet (Paypal type). The Customer already has an account on the e-wallet used by the Operator. The customer can use this account and pay for his order in complete security without disclosing his bank details.

Article 6 – PRICE PAYMENT

The price of the Products in force at the time of the order is indicated in euros, all taxes included (VAT included), excluding delivery and transport costs. In the event of a promotion, the Operator undertakes to apply the promotional price to all orders placed during the promotional advertising period.

Prices take into account the French VAT applicable on the day of the order, and any change in the legal VAT rate will automatically be reflected in the price of the products presented on the site, on the date stipulated by the implementing decree. However, prices cannot be modified once the Customer’s order has been placed. Likewise, if one or more taxes or contributions, notably environmental, were to be created or modified, either upwards or downwards, this change could be passed on to the selling price of the items on the Site.

Prices are payable in euros (€) only. The price is payable in full once the order has been confirmed. The prices quoted include any discounts and rebates that the Operator may grant.

If delivery or transport costs apply, they will be added to the price of the Products and indicated separately before the order is validated by the Customer. The total amount due by the Customer and its details are indicated on the order confirmation page.

Article 7 – CUSTOMER ACCOUNT DEACTIVATION

In the event of non-compliance with the obligations arising from the acceptance of these GTC, the provision of erroneous information when creating an account, or acts likely to harm the interests of the Vendor, the Vendor reserves the right to suspend access to the services offered on the Site or, depending on the seriousness of the acts, to terminate the Customer’s account without any right to claim damages.

The Vendor also reserves the right to refuse to contract with a Customer who has been excluded or sanctioned for such conduct.

Article 8 – FORMATION OF THE CONTRACT

The contract between the Operator and the Customer is formed when the Customer sends confirmation of his order.

The Customer’s attention is particularly drawn to the method of acceptance of the order placed on the Site. When the Customer places an order, he/she must confirm it using the “double-click” technique, i.e. after selecting the Products added to the basket, the Customer must check and, if necessary, correct the contents of his/her basket (identification, quantity of Products selected, price, delivery terms and charges) before validating it by clicking on “I confirm my delivery”, then he/she acknowledges acceptance of these GTC before clicking on the “I pay” button, and finally he/she validates his/her order after filling in his/her bank details. The “double click” constitutes an electronic signature and is equivalent to a handwritten signature. It constitutes irrevocable and unreserved acceptance of the order by the Customer.

Communications, order forms and invoices are archived by the Operator on a reliable and durable medium so as to constitute a true and durable copy. These communications, order forms and invoices may be produced as proof of the contract. In the absence of proof to the contrary, the data recorded by the Operator on the Internet or by telephone constitute proof of all transactions between the Operator and its Customers.

The order may be cancelled by the Customer by registered letter with acknowledgement of receipt or in writing on another durable medium in the event of :

• • Delivery of a Product that does not conform to the declared characteristics of the Product;

• • Delivery beyond the deadline specified in the purchase order or, in the absence of such a deadline, within thirty (30) days of the conclusion of the contract, after the Operator has been requested, in the same manner and without result, to make delivery within a reasonable additional period;

• • Price increases that are not justified by a technical modification of the product imposed by the public authorities.

The order may be cancelled by the Operator in the event of :

• • Buyer’s refusal to accept delivery ;

• • Non-payment of the price (or the balance of the price) at the time of delivery.

Article 9 – RESERVATION OF TITLE

The Operator remains the sole owner of the Products ordered on the Site until full payment has been received, including any shipping costs.

Article 10 – SHIPPING AND DELIVERY

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries in these same geographical areas.

Delivery means the transfer to the Customer of physical possession or control of the Product.

The Operator offers different delivery methods depending on the nature of the product and adapted to it.

Shipping costs are those specified when finalizing the order and are accepted by the validation of the order..

The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.

Delivery times are announced in working days on the Site when the order is placed. These times include the preparation and dispatch of the order, as well as the time required by the carrier.

The Operator undertakes to dispatch the Products in accordance with the delivery times announced on each Product sheet and in the shopping basket, provided that payment for the order has not previously been refused.

However, if one or more Products cannot be delivered within the period initially announced, the Operator will send an e-mail indicating the new delivery date to the Customer.

The Products will be delivered to the address indicated by the Customer at the time of ordering. It is the Customer’s responsibility to check that this address is correct. The Operator cannot be held responsible if the address communicated by the Customer is incorrect, thus preventing or delaying delivery.

On delivery, you may be asked to sign a delivery note.

No delivery will be made to a P.O. Box.

Packages delivered to post office drop-off points, post office relays, pending deliveries, etc. that are not collected by the customer within a certain time will be returned to sender. If the customer requests a refund, the amount of the refund will be deducted from the initial shipping costs (when the package is first sent to the relay point).

DAMAGED PACKAGES

On delivery, it is the Customer’s responsibility to check that the Products delivered conform to the order and that the package is sealed and undamaged, in the presence of the carrier. If this is not the case, the Customer must indicate this on the delivery slip. No claim regarding the quantity or condition of the Product will be accepted if the claim has not been noted on the delivery slip. The product will be deemed to have been accepted by the Customer and will not be subject to any dispute concerning its delivery.

CARRIER-RELATED DELIVERY DELAYS

In the event of a delay in delivery in relation to the times announced by the carriers, the Customer must first contact the carrier or its distribution office in the case of La Poste, to see if the parcel is not pending. If necessary, the Customer may contact S2Z DISTRIBUTION Customer Service by telephone or e-mail in order to open a dispute or investigation file to search for the parcel.

It happens that parcels are lost by carriers. The deadlines imposed by the carriers imply that the Customer declares the loss within 10 days following receipt of the dispatch notice from S2Z DISTRIBUTION. Under these conditions, S2Z DISTRIBUTION is responsible for making the necessary claims with the carrier concerned. Once the claim and the opening of an investigation have been carried out, it may take 3 to 4 weeks to receive a return from the carrier.

If the parcel is found, it will be forwarded immediately to the Customer’s home address. In the event that the parcel is not found, the Customer may then request the return of the same product (within the period of availability), at S2Z DISTRIBUTION’s expense, or a refund of the amount paid. If the product(s) ordered were no longer available at that time, S2Z DISTRIBUTION will refund the amount of the products concerned by the carrier’s loss.

Article 11 – RIGHT OF WITHDRAWAL, RETURNS

If a delivered Product does not give complete satisfaction to the Customer, the latter may return it to the Operator.

In the case of distance selling (without the simultaneous physical presence of the parties), the Customer has, in accordance with Article L 121-20 of the French Consumer Code, a period of fourteen clear days in which to exercise his right of withdrawal without having to pay any penalties, with the exception of the cost of returning the products concerned. This period runs from the date of receipt of the goods by the Customer.

In accordance with article L.221-21 of the French Consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 et seq. of the French Consumer Code, the Customer is invited to complete the standard withdrawal form by requesting it from us by e-mail to the following address: contact@s2z-cosmetics.com

The Operator will acknowledge receipt of the Customer’s withdrawal request by e-mail.

Where applicable, the Customer may exercise his right of withdrawal by notifying the following information to the Operator:

• • Last name, first name, geographical address, telephone number and e-mail address, order number

• • Decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail, if these details are available and therefore appear on the standard withdrawal form). The Customer may use the model withdrawal form, but is not obliged to do so.

Return shipping costs are at the Customer’s expense.

S2Z DISTRIBUTION suggests that the Customer return his products by registered mail or with additional insurance, guaranteeing him, if necessary, compensation for the products at their real market value in the event of spoliation or loss of these goods. In all cases, returns are made at the customer’s risk. It is the customer’s responsibility to retain all proof of return. The cost of return shipment is borne by the customer, who is free to choose the method of shipment.

Returned products must be intact, in perfect condition for resale, in their original packaging, with all accessories. They must not have been worn or used, nor have they suffered any deterioration, however slight, and must be perfectly clean. Any product that is damaged, incomplete or whose original packaging has deteriorated will not be reimbursed or exchanged.

The exceptions of article L.221-28 of the French Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract :

• • Supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer’s prior express agreement and express waiver of his right of withdrawal;

• • The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;

• • Supply of goods made to the consumer’s specifications or clearly personalized;

• • Supply of goods liable to deteriorate or expire rapidly;

• • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

• • The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;

• • The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;

• • The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;

• • Concluded at a public auction;

• • The provision of accommodation services, other than residential accommodation, goods transportation services, car rentals, catering or leisure activities that must be provided on a specific date or at a specific time;

• • The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.

The Operator will reimburse the Customer for the amount of the Product within thirty (30) days of receipt of the Product and all the elements required to implement the Customer’s reimbursement. This refund may be made by the same means of payment as that used for the Customer. In this respect, customers who have paid for their order in the form of credit notes/gift vouchers may be reimbursed by credit notes/gift vouchers at the discretion of the Operator.

By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges that he has been informed of the terms and conditions of withdrawal.

Article 12 – CUSTOMER SERVICE

The Customer may contact the Operator :

• • By email to the following address: contact@s2z-cosmetics.com, stating your name, telephone number, the subject of your request and the number of the order concerned.

Article 13 – FORCE MAJEURE

The Operator cannot be held responsible for the non-performance of the contract due to the Customer or due to an event qualified as force majeure by the competent courts, or due to the unforeseeable and insurmountable act of any third party to the present contract.

Neither party will have failed in its contractual obligations to the extent that their performance is delayed, hindered or prevented by an act of God or force majeure.

Acts of God or force majeure shall be deemed to be any facts or circumstances that are irresistible, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonable efforts.

The party affected by such circumstances will notify the other within ten business days of becoming aware of them.

The two parties will then meet within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which performance of the contract will continue.

If the case of force majeure lasts longer than three months, the present terms and conditions may be terminated by the injured party.

The following are expressly considered as cases of force majeure or fortuitous events, in addition to those generally accepted by the jurisprudence of French courts and tribunals:

– Total or partial strikes, internal or external to the company, blockage of means of transport or supplies for any reason whatsoever, governmental or legal restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning;

– Stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the Customer.

Article 14 – LIABILITY AND GUARANTEE

The Customer acknowledges that the characteristics and constraints of the Internet make it impossible to guarantee the security, availability and integrity of data transmissions over the Internet. Accordingly, the Operator does not guarantee that the Site and its services will operate without interruption or error. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to change their content and/or presentation.

The Operator may not be held liable for the use of the Site and its services by Customers in breach of these General Terms and Conditions, nor for any direct or indirect damage that such use may cause to a Customer or a third party. In particular, the Operator may not be held liable for false declarations made by a Customer or for his or her behaviour towards third parties. In the event that the Operator is held liable for such behaviour on the part of one of its Customers, the latter undertakes to indemnify the Operator against any judgement pronounced against it, and to reimburse the Operator for all costs, in particular legal fees, incurred in its defence.

Independently of any additional contractual warranty (commercial warranty) that may be granted, the Products benefit from the legal warranty of conformity provided for in articles L. 217-4 et seq. of the French Consumer Code (in particular L. 217-4 to L. 217-14 of the French Consumer Code), and the warranty against hidden defects provided for in articles 1641 to 1649 of the French Civil Code.

When you are acting under the legal warranty of conformity :

• • You have a period of two (2) years from delivery of the goods to take action:

• • You may choose between repairing or replacing the good, subject to the cost conditions stipulated in Article L. 217-9 of the French Consumer Code;

• • You do not have to prove the existence of a lack of conformity during the twenty-four (24) months following delivery of the goods (except for second-hand goods).

You may decide to invoke the warranty against hidden defects in the item sold, as defined in article 1641 of the French Civil Code. In this case, you may choose between rescinding the sale or reducing the purchase price in accordance with article 1644 of the French Civil Code.

In accordance with Article 4 of Decree no. 78-464 of March 24, 1978, the provisions hereof shall not deprive the Customer of the legal warranty which obliges the professional seller to guarantee the Customer against all consequences of latent defects in the item sold.

The Customer is expressly informed that S2Z DISTRIBUTION is not the manufacturer of the products presented on the Site within the meaning of law n°98-389 of May 19, 1998 relating to liability for defective products.

Consequently, in the event of damage caused to a person or property by a defective product, only the responsibility of the manufacturer of the latter may be sought by the Customer, on the basis of the information appearing on the packaging of the said product. In addition, the company reminds you that the products, services and information offered by S2Z DISTRIBUTION in no way replace the constant vigilance of adults.

S2Z DISTRIBUTION cannot be held responsible in the event of non-compliance with the legislation of the country where the products are delivered. It is the customer’s responsibility to check with the local authorities the possibilities of importing or using the products or services that you plan to order.

Article 15 – SALES GUARANTEE

The commercial warranty (contractual commitment of the manufacturer, in addition to its legal obligations relating to the warranty of conformity of the Products) is the subject of a written contract in accordance with the provisions of articles L. 217-15 et seq. of the French Commercial Code, a copy of which is given to the Customer. The operator only relays information and does not offer a commercial guarantee for supplier products other than S2Z DISTRIBUTION’s own brand.

Article 16 – REFERENCES

The Customer authorizes the Operator to mention the Customer’s name and logo as a reference in its communication media (brochure, website, sales proposal, press relations, press release, press kit, internal communication, etc.).

Article 17 – GENERAL PROVISIONS

ENTIRE AGREEMENT OF THE PARTIES

These General Terms and Conditions constitute a contract governing relations between the Customer and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator relating to their subject matter. Should one or more stipulations of the present General Terms and Conditions be declared null and void in application of a law, regulation or following a final decision by a competent court, the other stipulations shall retain their full force and scope. In addition, the fact that one of the parties to these General Terms and Conditions does not invoke a breach by the other party of any of the provisions of these General Terms and Conditions shall not be construed as a waiver on its part to invoke such a breach in the future.

MODIFICATION OF CONDITIONS

The Operator reserves the right to modify at any time and without notice the content of the Site or the services available therein, and/or to cease temporarily or permanently to operate all or part of the Site.

In addition, the Operator reserves the right to modify the location of the Site on the Internet, as well as these General Terms and Conditions, at any time and without prior notice. The Customer must therefore refer to these General Terms and Conditions before using the Site.

The Customer acknowledges that the Operator shall not be held liable in any way whatsoever to the Customer or any third party as a result of such modifications, suspensions or cessations.

The Operator advises the customer to save and/or print out these General Terms and Conditions for safe and durable storage, so that they can be invoked at any time during the performance of the contract if necessary.

CLAIMS – MEDIATION

In the event of a dispute, you should first contact the company’s customer service department at the following address: contact@s2z-cosmetics.com. In the event of failure to submit a claim to the customer service department, or in the absence of a response from this department within fifteen (15) days, the customer may submit the dispute relating to the order form or these GTS between him and the Operator to a mediator.

The mediator will attempt, independently and impartially, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.

APPLICABLE LAW

These General Terms and Conditions are governed, interpreted and applied in accordance with French law.

SPECIAL CASE OF FOREIGN CUSTOMERS

It is the responsibility of customers located outside France to comply with the laws of the country to which they belong, particularly in terms of commercial law, health, display, communication and the provision of information to their own customers or their various partners.

S2Z DISTRIBUTION shall not be held responsible for any breach or dispute whatsoever opposing the foreign customer to the legislation on which he depends, to the communication or lack of communication that may or may not be made by said foreign customer on its communication media, website, in store, or during events in which he would participate. The foreign customer is fully liable for any action or lack of action.

S2Z DISTRIBUTION nevertheless undertakes to transmit any element in its possession to its foreign customer upon request in order to comply with local regulations, for example documentation, certificates, studies, statistics, etc.

ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS BY THE CUSTOMER

The Customer acknowledges having carefully read these General Terms and Conditions. By registering on the Site, the Customer confirms having read and accepted the General Terms and Conditions, thereby becoming contractually bound by the terms of these General Terms and Conditions.